Mark Kilgallon has spent the last 30 years helping to develop leaders in the public and private sectors. A successful executive coach and mentor, he combines a passionate drive for performance with a deep rooted connection to strong ethical values. He has designed and delivered leadership development programmes around the world and has substantial experience in creating executive development events that confront the current and future challenges facing leaders. He is presently working with a number of police forces delivering his Critical Shifts programme. He was the designer of the Strategic Command Course (UK) for over a decade. Mark has a strong commitment to emotional intelligence as an ethical leadership model and he works intensely with individuals to help them fully explore the positive impact they can have on those they lead. He is interested in the concept of 'informal leadership' and has helped organisations explore the utility that this approach can bring to performance improvement. Mark has academic interests in formal and informal leadership, organisational cultures and power dynamics within teams.

Martin Wright is a Visiting Fellow at the International Centre for Policing and Security, University of South Wales. He was a police officer for 30 years and is the creator of the Retail Radio Link community safety programme. After leaving the police he joined the University of Wolverhampton in 2008 where he was the Director of the Central Institute for the Study of Public Protection and Head of Department of Uniformed Services with responsibility for the BSc Policing degree, BSc Fire & Rescue degree and BSc Armed Forces degree. He currently holds a number of other positions: Visiting Senior Research Fellow at the Canterbury Centre for Policing Research within Canterbury Christ Church University; Series Editor of the Routledge Advances in Police Practice and Knowledge; editor of Critical Publishing's 'The Service Speaks' series; and managing editor and book review editor of the Oxford Journal of Policing. He is a volunteer with Dyfed Powys Police.