Joan Johnston brings over 50 years of hands-on experience in customer service, with a distinguished career in Public Service and Human Services. With 25 years in leadership roles, she has worked extensively with individuals, teams, and organizations to navigate complex customer service challenges. Throughout her career, she has directly served more than 100,000 customers, led transformative service models, and helped teams rebuild morale and enhance performance. Her deep understanding of customer interactions has shaped her ability to drive meaningful change in service delivery.Joan's passion for helping others is rooted in her own life experiences. Having faced discrimination and exclusion, she understands the importance of making people feel seen and valued. This empathy has been at the core of her professional approach, fostering a culture of care, connection, and trust. Whether assisting a frustrated customer or revitalizing a struggling team, she believes that every complaint presents an opportunity for growth and improvement.Her contributions have earned her 10 prestigious awards in Customer Service, Leadership, Team Building, Diversity & Inclusion, and Innovation. More than accolades, Joan takes pride in the lasting impact of her work-helping leaders transform challenges into opportunities and turn complaints into compliments.Accomplishments:50+ years of experience in Public Service and Human Services, including 25 years in leadership.Served over 100,000 customers across various sectors.Led award-winning service transformation initiatives, enhancing both team morale and customer satisfaction.Recipient of 10 prestigious awards for excellence in Customer Service, Leadership, Diversity & Inclusion, and Innovation.Developed proven strategies to help organizations reduce complaints, lower turnover, and improve overall service quality.Joan's expertise continues to empower organizations to create lasting change and elevate their customer service experience.